Privacy Policy

Introduction and Scope

Kokoro Breaths Co., Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our meditation and mindfulness platform, including our website, mobile applications, and related services (collectively, the "Service").

This policy applies to all users of our Service, including visitors to our website, mobile app users, and subscribers to our meditation programs. By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information You Provide

When you create an account, subscribe to our services, or contact us, we may collect the following personal information:

• Name, email address, and phone number
• Payment information (processed securely through third-party payment processors)
• Profile information such as meditation experience level and preferences
• Communication preferences and subscription settings
• Feedback, reviews, and support inquiries you submit to us

Meditation and Wellness Data

To provide personalized meditation experiences, we collect:

• Meditation session data including duration, frequency, and completion rates
• Progress tracking information and achievement milestones
• Mood journal entries and wellness check-in responses (if you choose to share)
• Preferences for meditation types, session lengths, and instructor voices
• Sleep quality and stress level indicators (voluntary submissions only)

Technical Information

We automatically collect certain technical information when you use our Service:

• Device information including device type, operating system, and browser type
• IP address and general location data (country/region level)
• Usage analytics including pages visited, features used, and time spent
• Cookie data and similar tracking technologies
• App performance data and crash reports to improve our services

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our meditation platform and personalized content
• Account Management: To create and manage your user account, process subscriptions, and handle billing
• Personalization: To customize your meditation experience based on your preferences and progress
• Communication: To send important service updates, respond to inquiries, and provide customer support
• Marketing: To send promotional emails about new features and content (with your consent)
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraudulent, abusive, or unlawful use of our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our platform (payment processors, cloud hosting, customer support tools)
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or to protect our legal rights and safety
• Consent: When you explicitly consent to sharing your information for specific purposes
• Corporate Partners: Aggregate, anonymized data may be shared with wellness research institutions (no personal identification)

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements for our team members
• Secure data centers with physical and digital access protections
• Regular software updates and security patches
• Incident response procedures for any potential data breaches

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We continuously work to improve our security practices and will notify you of any significant data breaches as required by law.

Your Privacy Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a machine-readable format
• Restriction: Request limitations on how we process your personal information
• Objection: Object to our processing of your information for certain purposes
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@narvosea.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Service:

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and personalize your experience
• Marketing Cookies: Enable targeted advertising and promotional content

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our Service. For more details, please see our Cookie Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Japan, the United States, and other countries where our service providers operate. These countries may have different data protection laws than your country.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities or adequacy decisions.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active, plus 3 years after account closure
• Meditation Data: Retained for 5 years to support long-term progress tracking
• Payment Information: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 2 years for quality assurance
• Marketing Data: Retained until you withdraw consent or 3 years of inactivity

We may retain certain information for longer periods if required by law or to protect our legal rights.

Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to third-party services.

We encourage you to review the privacy policies of any third-party services you visit or use. We are not responsible for the privacy practices or content of these third-party services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email or through our Service if the changes are significant
• For material changes, provide advance notice and obtain your consent where required by law

Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@narvosea.com
• Phone: +81 3-3271-3334
• Mail: Kokoro Breaths Co., Ltd.
  Privacy Office
  Japan, 〒103-0027 Tokyo, Chuo City, Nihonbashi, 1 Chome−2−17 川光ビル

We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.